1. Introduction
Victorialottoclub ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sports betting platform and related services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when registering for an account, including:
- Full name and date of birth
- Email address and phone number
- Residential address
- Government-issued identification details
- Financial information (bank account details, payment methods)
- Betting history and preferences
2.2 Automatically Collected Information
We automatically collect certain information when you use our platform:
- IP address and location data
- Device information and browser type
- Usage patterns and site navigation
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- Account creation and identity verification
- Processing bets and financial transactions
- Compliance with legal and regulatory requirements
- Fraud prevention and security monitoring
- Customer support and communication
- Platform improvement and analytics
- Marketing communications (with your consent)
4. Information Sharing and Disclosure
We may share your information with:
- Regulatory authorities and law enforcement agencies
- Payment processors and financial institutions
- Third-party service providers and contractors
- Legal advisors and auditors
- Other parties with your explicit consent
5. Data Security
We implement robust security measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure server infrastructure
- Regular security audits and monitoring
- Access controls and authentication systems
- Employee training on data protection
6. Your Privacy Rights
Under Australian privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate or outdated information
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Lodge complaints with the Privacy Commissioner
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze platform usage. You can manage your cookie preferences through your browser settings.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Betting records are retained for a minimum of 7 years as required by Australian gambling regulations.
9. International Transfers
Your personal information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place to protect your data during such transfers.
10. Children's Privacy
Our services are strictly for adults aged 18 and over. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through our platform or via email.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: [email protected]
- Phone: 1800 SMART BET (1800 762 782)
- Mail: Victorialottoclub Privacy Officer, PO Box 1234, Sydney NSW 2000