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Responsible Gaming

Your wellbeing is our priority

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Our Commitment to Responsible Gaming

At Victorialottoclub, we are committed to promoting responsible gambling practices and ensuring that betting remains an enjoyable form of entertainment. We provide tools, resources, and support to help our customers maintain control over their gambling activities.

Gambling Should Be Fun

Gambling should be viewed as a form of entertainment, not as a way to make money or solve financial problems. Here are some guidelines for safe gambling:

  • Only gamble with money you can afford to lose
  • Set time and money limits before you start
  • Take regular breaks from gambling
  • Don't chase losses with bigger bets
  • Don't gamble when you're upset, depressed, or under the influence
  • Maintain a balance with other activities in your life

Warning Signs of Problem Gambling

If you're experiencing any of the following, you may need to seek help:

  • Spending more time or money gambling than you can afford
  • Lying to family or friends about your gambling
  • Chasing losses with bigger bets
  • Feeling anxious or depressed about gambling
  • Neglecting work, family, or other responsibilities
  • Borrowing money to gamble
  • Unable to stop gambling even when you want to

Self-Help Tools

Victorialottoclub provides various tools to help you stay in control:

Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit into your account. These limits help you control your spending and prevent impulsive decisions.

Loss Limits

Set limits on how much you're willing to lose in a given period. Once you reach this limit, you won't be able to place further bets until the period resets.

Session Time Limits

Control how long you spend gambling by setting session time limits. You'll receive reminders and automatic logouts when your time is up.

Reality Checks

Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.

Self-Exclusion

If you need a break from gambling, you can exclude yourself from our platform for a period of 24 hours to 5 years. During this time, you won't be able to access your account or receive promotional materials.

Getting Help

If you're concerned about your gambling or someone else's, help is available:

National Gambling Helpline

1800 858 858
Available 24/7, this free and confidential service provides information, support, and referrals for people concerned about gambling.

Gambling Help Online

www.gamblinghelponline.org.au
Free online support and counselling service with live chat, email support, and forums.

Lifeline Australia

13 11 14
24-hour crisis support and suicide prevention service.

Relationships Australia

1300 364 277
Support for individuals and families affected by gambling problems.

BetStop - National Self-Exclusion Register

BetStop is Australia's national online self-exclusion register. It's a free service that allows you to exclude yourself from all interactive gambling services provided by licensed operators in Australia.

Visit: www.betstop.gov.au

State-Specific Resources

New South Wales

  • ClubsNSW Gambling Help: 1800 634 244
  • Gambling Help NSW: www.gamblinghelp.nsw.gov.au

Victoria

  • Gambler's Help: 1800 156 789
  • Victorian Responsible Gambling Foundation: www.responsiblegambling.vic.gov.au

Queensland

  • Gambling Help Queensland: 1800 858 858
  • Queensland Government Gambling Help: www.gamblinghelp.qld.gov.au

Western Australia

  • Problem Gambling Help: 1800 858 858
  • Gaming and Wagering Commission: www.gwc.wa.gov.au

South Australia

  • Gambling Help SA: 1800 858 858
  • Office of Problem Gambling: www.problemgambling.sa.gov.au

Tasmania

  • Gambling Support Tasmania: 1800 858 858
  • Tasmanian Liquor and Gaming Commission: www.treasury.tas.gov.au

How to Set Limits on Your Account

To set gambling limits on your Victorialottoclub account:

  1. Log into your account
  2. Go to "Account Settings"
  3. Select "Responsible Gambling"
  4. Choose the type of limit you want to set
  5. Enter your desired limit amount or time
  6. Confirm your selection

Note: Increases to limits take effect after a 24-hour cooling-off period, while decreases take effect immediately.

For Friends and Family

If you're concerned about someone's gambling, here's how you can help:

  • Approach them with care and without judgment
  • Listen to their concerns and feelings
  • Encourage them to seek professional help
  • Don't lend them money or cover their debts
  • Look after your own wellbeing
  • Contact support services for advice

Underage Gambling Prevention

Victorialottoclub strictly prohibits underage gambling. We:

  • Verify the age and identity of all customers
  • Use advanced technology to detect underage access attempts
  • Regularly audit our age verification processes
  • Work with parents and schools to educate about gambling risks
  • Report suspected underage gambling to authorities

Further Information

For more information about responsible gambling or to access additional support services, visit:

  • Australian Government Department of Social Services: www.dss.gov.au
  • Australian Gambling Research Centre: www.aifs.gov.au/agrc
  • Responsible Gambling Australia: www.responsiblegambling.org.au

Contact Us

If you have questions about responsible gambling or need assistance with setting limits on your account:

  • Email: [email protected]
  • Phone: 1800 SMART BET (1800 762 782)
  • Live Chat: Available 24/7 on our website